Accessibility

Accessibility Statement

Everyone deserves access to healing. We are committed to making this website usable by all visitors, including people with disabilities.

Published: April 12, 2026 · Next review: April 2027 · Owner: Healing Trauma Services, LLC
Our promise. Healing is for everyone—regardless of ability. If any part of this website creates a barrier for you, please let us know and we will work with you to provide the information you need in a format that works.

Contents

  1. Our commitment
  2. Accessibility standard
  3. What we have done
  4. Known limitations
  5. Contact us about accessibility
  6. Alternative access
  7. Enforcement & complaint process

1.Our commitment

Healing Trauma Services, LLC believes that mental health care—and the information that helps people take the first step toward it—should be available to everyone. We are committed to making this website accessible to all visitors, including people with disabilities, older adults, people with low literacy, and people who are not native English speakers.

Accessibility is an ongoing effort, not a one-time project. We continually review and improve this site to reduce barriers and broaden access. We do not claim this site is fully accessible or 100% compliant with every guideline—but we take our responsibility seriously and work toward that goal every day.

2.Accessibility standard

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). WCAG 2.2 Level AA is the standard referenced by the U.S. Department of Justice in its guidance on web accessibility under the Americans with Disabilities Act (ADA), and is also recognized as an international standard (ISO/IEC 40500:2025).

We use WCAG 2.2 AA as our benchmark because it addresses the widest range of barriers across vision, hearing, motor, and cognitive disabilities. Where we exceed AA requirements, we aim for AAA where practical.

3.What we have done

The following accessibility measures have been implemented across this website:

  • Semantic HTML with proper heading hierarchy—pages use heading levels (h1 through h4) in logical order so screen readers can navigate the document structure.
  • Alternative text on all images—every image includes descriptive alt text. Decorative images are marked so screen readers skip them.
  • Keyboard navigation—all interactive elements (links, buttons, forms) are reachable and operable using the keyboard alone. A skip-to-content link appears on every page.
  • Visible focus indicators—interactive elements show a clear outline when focused via keyboard, meeting WCAG 2.4.7 (Focus Visible) requirements.
  • Reduced motion support—animations and smooth scrolling are suppressed when the visitor’s operating system has the prefers-reduced-motion setting enabled.
  • Sufficient color contrast—text and background combinations meet or exceed WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text).
  • Responsive design—the site is usable across screen sizes and zoom levels up to 200% without loss of content or functionality.
  • Labeled form fields—every input field on the contact page includes a visible label and, where appropriate, descriptive helper text.
  • ARIA attributes—Accessible Rich Internet Applications (ARIA) landmarks and roles are used where native HTML semantics alone do not convey the intended meaning.
  • Crisis resources on every page—the 988 Suicide & Crisis Lifeline, Crisis Text Line, and Domestic Violence Hotline numbers appear in the footer of every page, ensuring they are always reachable.
  • Clear, plain language—content is written at a reading level appropriate for a general audience, avoiding unnecessary clinical jargon.

4.Known limitations

Despite our efforts, some parts of this website may not yet be fully accessible. We are aware of the following limitations and are working to address them:

  • External blog images. Some inline images in blog posts are sourced from external URLs and may not have optimized alt text. We review these as they are published and add descriptions retroactively.
  • PDF documents. If any future documents (such as a Notice of Privacy Practices) are provided in PDF format, they may not be fully compatible with all screen readers. We will provide an accessible HTML alternative or a plain-text version upon request.
  • Third-party content. This site links to or embeds content from third-party services (the Rula booking widget and the FormSubmit redirect page) that are outside our control. We have chosen these providers in part for their accessibility efforts, but we cannot guarantee full conformance of their interfaces.
  • Older browsers. Some CSS features (such as focus-visible) may not work in browsers released before 2020. We recommend using a current version of Chrome, Firefox, Safari, or Edge for the best experience.

If you discover a barrier not listed here, please contact us. We take every report seriously.

5.Contact us about accessibility

We welcome your feedback on the accessibility of this website. If you encounter a barrier, have difficulty using any part of this site, or need content in an alternative format, please reach out:

When reporting an accessibility issue, it is helpful (but not required) to include:

  • The page URL or page name where the issue occurred
  • A description of what you were trying to do and what happened
  • The browser and assistive technology you are using (if known)

We aim to respond to accessibility feedback within 5 business days and to resolve issues as quickly as possible.

6.Alternative access

If any part of this website is not accessible to you, we are happy to provide the information in an alternative format. Depending on your needs, we can offer:

  • A plain-text or large-print version of any page
  • A phone conversation to share the information verbally
  • Content in Spanish (Liz Carrasco is fully bilingual in English and Spanish)

Contact us using any of the methods listed in Section 5 and let us know what you need.

7.Enforcement & complaint process

This website is operated by a private healthcare practice. Under Title III of the Americans with Disabilities Act (ADA), places of public accommodation—including healthcare providers—must not discriminate on the basis of disability, and the U.S. Department of Justice has affirmed that this obligation extends to websites. We take this obligation seriously.

If you believe your access rights have not been adequately addressed after contacting us, you may file a complaint with the following agencies:

Nevada note. Nevada enforces accessibility for state agencies and political subdivisions under NRS 242.131, with a compliance deadline of April 24, 2026, for municipalities serving 50,000+ residents. While this statute applies to government entities rather than private practices, Healing Trauma Services voluntarily adopts the same WCAG 2.1 AA technical standard referenced in Nevada’s accessibility program to ensure our site meets or exceeds the standard expected across the state.

This accessibility statement was last reviewed on April 12, 2026, and is reviewed at least annually. We update this statement whenever we make significant changes to the site or become aware of new accessibility issues.